The Dickies Arena Box Office is located at 1911 Montgomery Street, on the southwest side of the venue and across from the Chevrolet Parking Garage. For a map of parking in proximity to the box office, please click here. Guests may park in the Montgomery Lot, off Montgomery Street, at no cost for a limited time when coming to the box office.
Box Office Hours: Open Monday through Friday from 10:00 a.m. to 6:00 p.m. NOTE: If we have an event on a day we are normally closed, the box office will be open at 10:00 a.m. or 2 hours prior to the event start time, whichever is earlier.
For Christmas the box office will be closed Sunday December 22nd through Wednesday December 25th – reopening on December 26th.
For New Years the box office will only be closed on January 1st.
TICKETMASTER.COM is the PRIMARY outlet to purchase tickets and parking for events held at Dickies Arena.
Dickies Arena is not responsible for tickets purchased anywhere other than Ticketmaster.com or through the Dickies Arena Box Office, and will not honor, exchange, or refund counterfeit, duplicate, or invalid tickets.
Dickies Arena is moving to Ticketmaster’s encrypted mobile ticketing software, SafeTix™ with it’s built in fraud and counterfeit technology. Please follow these simple steps:
- Download the Ticketmaster app from the app store or Google Play.
- Sign in to your Ticketmaster account, tap on “My Events” to locate your order
- At entry to Dickies Arena, Tap your order to view your tickets, show your phone to get scanned and you are in!
For more information on Ticketmaster’s SafeTix™, please click here.
If you have any questions regarding ticketing for upcoming events at Dickies Arena, please contact our box office at 817-402-9801. Please note, you will not be able to purchase tickets over the phone using this number.
Will call pick up is available day of show with a valid ID. The Dickies Arena Box Office is unable to accept will call from guests for upcoming shows.
Refunds/Cancellations
For all events, Dickies Arena has a no refunds or exchanges policy. If an event is cancelled, you will receive a refund at your original point of sale. Ticketmaster is the only authorized seller of tickets at Dickies Arena; if you purchased your tickets through a third party resale site, you will need to contact that company directly for a refund. If an event is rescheduled and you are unable to make the rescheduled performance, you will need to make contact through your original point of sale to receive a refund.
